Smart Windows

Contact windows with E-commerce intelligence

Product recommendations and powerful insights connected with your inventory.
All in a single contact window.

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  • Recommend the perfect products in real-time
  • Guide de customer through the shopping process, from product search to check out, all in a single channel
  • Deliver a personalised shopping experience and increase customer satisfaction

Features that
will skyrocket
your sales

  • Product recommendations
    on the spot
    Recommend the perfect products directly on the chat window, by interacting with customers and accessing their navigation history on your store.
  • Easy access to your
    E-commerce inventory
    Search products from your catalog and recommend multiple products directly on the chat window, in only a few seconds.
  • Rapid access to viewed and recommended products
    Check which products have been recommended and which ones were viewed by the customer, at all times.
  • Direct access to the
    shopping cart
    Have full visibility of which products the customers have added to the shopping cart, within the Smart Window.

Smart Windows
can be extended

Customers can access recommendations, viewed products and the shopping cart, but also close it and navigate freely on your website.

Voice and
video channels

Communicate with your customers via Live Chat, request a phone call using Click2Call and make a VideoCall to show the contact centre agent’s screen.